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Washing Machine & Dishwasher Advice | Washing Machine Service

Washing Machines Advice

  1. Remove all items from clothing pockets and fasten all zippers. Items left in pockets get stuck in the drain pump which cause drainage faults. They can damage the drain pump and also cause damage to the drum.
  2. Read the manufactures manual. These can now be found online, very often free to download. The manual will indicate what exactly each wash programme does, what loads can be put in and also give advice on how to solve some common machine faults.
  3. Wipe door seal dry after use and leave the door slightly open to allow air inside. Under - dosing with detergent causes marks to build up on the door seal and mould to build up also.Make sure you are using the correct dosage of detergent.

  1. Do not try to open the door when the door lock light is on as many door handles are broken when this is done. Wait for the few minutes after the machine has finished washing before trying to open the door. This is a safety measure to prevent the door being open when the machine is running.
  2. Perform a maintenance wash to prevent the machine becoming smelly. Bad smells in the machine are not caused by any fault in the machine and an engineer cannot fix this for you. The smells are caused by bacteria in the machine. The maintenance wash will help prevent mould build up on your door seal also. The newer machines with “eco” wash cycles and the trend towards washing at 30° C has made the both the problems of machines smelling and door seals going mouldy worse. The manufactures recommend about a month interval between maintenance washes. A maintenance wash is done with no clothes in the machine so that the detergent used cleans only the machine. You should use only a good brand powder or tablet, liquid detergents or capsules are of no use for this. A high temperature wash cycle(without pre wash) is used, at least 60 °C but 90°C or 95°C is better as this is more effective at killing the bacteria.
  3. Do not overload the machine. This not only damages the machine but causes poor washing results. Leave about a 10 cm between the top of the clothes and the top of the washer.
  4. Always select the correct wash programme for the items to be washed paying attention to the textile care labelling system(http://www.care-labelling.co.uk/whatsymbolsmean.html) then make sure you are using the correct amount of detergent. Always read the detergent manufactures instructions regarding how much detergent you should be using. Heavily soiled items may require a pre wash programme.

For a detailed explanation of some of the above topic see the following link to UK White goods page http://www.ukwhitegoods.co.uk/help/cleaning-maintenance/2657-smelly-washing-machines.html

Dishwasher Advice

1. Select the correct wash cycle for your dishes. Read your instruction manual to find out what sort

of loads go on each wash setting. Heavily soiled dishes and food that has been burnt on will not be

removed on a quick was or an eco wash.

2. Make sure you are using the detergent correctly as specified by the detergent manufacturer.

For listings of the performance of the leading detergent brands I suggest looking at the Which?

consumer guide www.which.co.uk/?.

For the best results use a separate rinse aid and powder. There are problems with dishwasher all-
in -one tablets but they are very easy and convenient to use. These problems recently have been

undissolved tablets ( or their residue being left on plates) and overfoaming. These problems are

mainly due to newer machine that have “eco” settings that wash with less water and operate at

lower temperatures. Some tablets will only dissolve properly on full high temperature washes. You

must read the instructions on the detergent used.

Which? Magazine March 2014 listed the top 4 dishwasher detergent brands as

1. Fairy Platinum All in One , cost per wash 40p, test score 84%

2. Lidl W5 All in 1, cost per wash 10p, test score 80%

3. Aldi Magnum All in 1 Complete, cost per wash 10p, test score 77%

4. Sainsbury’s All in One, cost per wash 12p, test score 74%

3. Remove all excess food stuffs from dishes before placing in the dishwasher.

4. Burnt on foodstuffs will require pre soaking before putting in the dishwasher.

5. Make sure you have stacked the dishes in the dishwasher correctly(see your manual). Water

needs to be able to reach the dishes. The more heavily soiled items and large items should be placed

on the bottom stack. Put the dishes so that the dirty side faces the middle of the dishwasher.

Make sure that no items will stop the upper or lower arms rotating. You can check this by moving

the spray arms around by hand.

Make sure that plates are not touching each other

6. Clean the filter out on a regular basis.The filters are shown here.

If the filers are not cleaned the build up grease can be like what is shown below. This grease then gets transferred to the dishes!

7. Put salt in the container based on the hardness of your water supply. This you can find from your

dishwasher manual supplied with the machine. In Manchester this is on an infrequent basis as the

water is soft.

8. Things that should not go in a dishwasher.

Lead crystal – may become cloudy or even break

Plastics – some plastics are heat sensitive and may melt or warp

Wood/bone handles – glued handles may become loose

Aluminium utensils – likely to darken

Cast iron – likely to rust

Pewter – likely to stain and discolour

9. Smells coming from your dishwasher

Bad smells coming from dishwashers are usually caused by foodstuffs rotting inside the dishwasher.

You will notice that if you have loaded your dishwasher with dirty dishes then leave it for a few days

without putting a wash on you will get a bad smell.

Where you have the dishwasher connected directly underneath the kitchen sink you can get back

filling from the kitchen sink when waste water is drained from the sink. This causes dirty water to

enter the dishwasher and cause a bad smell. You can reduce this problem by getting some point of

the drain hose into higher position than the sink/hose connection.

To avoid your dishwasher becoming smelly regularly clean the filter and clean your dishwasher

with a commercial dishwasher cleaner on a maintenance wash. A maintenance wash is done on a

high heat with the dishwasher empty every six months. Many appliance manufactures recommend

a certain brand of cleaner but they are not independent in their recommendations, again you

can consult Which? (The independent consumer group ). UK Whitegoods recommend Affresh

dishwasher & waste disposal cleaner. You should also clean the door seals to prevent any food build

ups also.

10. Dishes are covered in a white film or limescale deposits. This could be caused by

- the salt level being low or the dosage set too low

- the lid on the salt dispenser not being closed properly

- the rinse aid had run out or the dosage is set too low

11. The dishes are are streaked or have a bluish tinge- too much rinse aid